All signs manufactured by LIT SIGN Manufacturing (LSM) are warranted against defects in material and workmanship for one (1) year from the ship date. This warranty is limited as follows: Acrylic faces, trim cap, aluminum return and backs, raceway, tube supports, and PK housing.
LED power supplies, Neon Transformers, and Ballasts are warranted up to three (3) years from date of manufacture (according to manufacturer's warranty). Any defective component qualifying for manufacturer's warranty must be returned to LSM before credit is given.
Neon is warranted for one (1) year against gas down unless a problem is caused by improper transformer loading or wiring by the customer. LSM will at its sole option either replace defective units, or reimburse the purchaser for repair of the defective units, up to $35 per unit (a "unit" is defined as one single stroke piece of Neon). Double stroke neon up to $50 per unit.
LED are UL approved and warranted for up to 3 years (according to manufacturer's warranty).
All signs and channel letters are inspected, photographed and tested for proper operation prior to shipping from LSM. In addition, all signs and channel letters are shipped in packaging that meets or exceeds industry standards for common carrier shipment. Therefore, it is the responsibility of the party receiving the shipment to inspect the sign and or channel letters for any damage or failure to illuminate property within 48 hours of accepting shipment. In the event that damage is determined, it is the responsibility of the party receiving the shipment to contact LSM and file a claim with the carrier. LSM will not be responsible for damage during transit.
Important: You must save all products and packaging that you received that were damaged during shipment. A representative of the transit company may need to inspect the packaging and take pictures. Without original packaging, we cannot assist you with filing a claim.